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Becoming a ServiceNow Certified System Administrator can provide numerous benefits to professionals in the IT industry. It can help them stand out from other candidates when applying for jobs, and it can also lead to career advancement opportunities. Additionally, ServiceNow is one of the fastest-growing cloud platforms in the industry, meaning that there is a high demand for ServiceNow Certified System Administrators.

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The ServiceNow Certified System Administrator certification exam is one of the top-rated career advancement certification exams. The ServiceNow CSA certification exam can play a significant role in career success. With the ServiceNow Certified System Administrator (CSA) certification, you can gain several benefits such as validation of skills, career advancement, competitive advantage, continuing education, and global recognition of your skills and knowledge.

ServiceNow Certified System Administrator Sample Questions (Q318-Q323):

NEW QUESTION # 318
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

A. The manager is not a member of the Service Desk group.
B. The manager does not have the itil role.
C. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
D. The Assignment Group manager field is empty.
E. The manager is not a member of the Network and Hardware groups.

Answer: A

Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and-groups/task/t_Crea

NEW QUESTION # 319
Reports can be created from which different places in the platform? (Choose two.)

A. Statistics module
B. List column heading
C. View / Run module
D. Metrics module

Answer: B,C

NEW QUESTION # 320
The ServiceNow platform includes which types of interfaces? (Choose three.)

A. Field Service Taskboard
B. Now Mobile Apps
C. Now Platform User Interfaces
D. Service Portals
E. Back Office Dashboard
F. Agent Control Center

Answer: B,C,D

Explanation:
Explanation
A:
https://docs.servicenow.com/bundle/rome-mobile/page/administer/tablet-mobile-ui/concept/mobile-config-navig D and E. https://www.servicenow.com/products/service-portal.html

NEW QUESTION # 321
That access does a user need to be able to import articles to a knowledge base?

A. Can import
B. sn_knowledge contribute
C. sn_knowledge_import
D. Can contribute

Answer: D

NEW QUESTION # 322
Which action enables personalization in a form for the admin role, only?

A. Navigate to Context Menu > Configure > Form Layout and select 'Enable Personalization' and Enter the
'admin' role.
B. Navigate to Context Menu > Configure > Table and add the role 'Admin' in the 'Available User' list box.
C. Navigate to sys_properties.list find the property glide.ui.personalize_form.role and set the Value to admin.
D. Navigate to sys_form_properties.list and set the property glide.ui.enable_personalize_form.admin to true.

Answer: C

Explanation:
Explanation
This action allows only users with the admin role to personalize forms by using the Personalize Form button1.
The other options are either invalid or do not restrict personalization to the admin role only.
ReferencesPersonalize a formUI settings and personalizationPersonalization

NEW QUESTION # 323
......

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